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Frequently Asked Questions
How do I download my purchased products?
After purchase, you'll receive an email with download links. You can also access downloads from your account dashboard under 'My Purchases'.
My download link isn't working
Download links are valid for 30 days. If expired, contact support for a new link. Check your spam folder for the original email.
Can I re-download products?
Yes, you can re-download products from your account dashboard at any time. There's no limit on re-downloads.
What file formats do you offer?
We offer various formats including JPG, PNG, PDF, AI, PSD, and more depending on the product type.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods through our payment processors.
Is my payment information secure?
Yes, all payments are processed through secure, PCI-compliant payment processors. We don't store your payment details.
Can I get a refund?
Due to the digital nature of products, refunds are limited. See our Refund Policy for specific circumstances where refunds are available.
Why was my payment declined?
Payment declines can occur due to insufficient funds, incorrect details, or bank restrictions. Contact your bank or try a different payment method.
How do I create an account?
Click 'Sign Up' and provide your email and password. You'll receive a verification email to activate your account.
I forgot my password
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email address.
How do I update my account information?
Log in and go to 'Account Settings' to update your profile, email, password, and preferences.
Can I delete my account?
Yes, contact support to request account deletion. Note that this will remove access to your purchased products.
What can I do with purchased products?
Usage depends on the license type. Standard licenses allow personal and commercial use with attribution. Extended licenses remove attribution requirements.
Can I resell digital products?
No, you cannot resell, redistribute, or share purchased digital products. This violates our terms of service.
Do I need to credit the creator?
For Standard licenses, yes. Extended licenses typically don't require attribution. Check individual product license terms.
Can I modify purchased products?
Yes, you can modify products for your own use according to the license terms. You cannot redistribute modified versions.
Contact Support
Email Support
support@beegoo.com
Response within 24 hours
Phone Support
Available for urgent issues
Business hours: 9 AM - 6 PM EST